Improve Productivity and Customer Experiences

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution. Great for both formal and informal contact centers in midmarket departments.

Primary Business Benefits Include:

• Improved customer satisfaction and loyalty with comprehensive contact management
• Improved workforce productivity so you can do more with less
• Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution

Implement your contact center with Aria Hosted

As one of the Top 5 Cisco Value Added Resellers in New York, NY, Aria Hosted offers cloud contact center solutions with Cisco Unified CCX for sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

Cisco Unified Contact Center Express offers:

• Sophisticated call routing and comprehensive contact management capabilities
• E-mail, Web Chat and social media integration
• Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
• Workforce optimization, including workforce management and advanced quality management
• Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center

Ask us about tailoring your customer experience with Aria Hosted's cloud contact center solutions today.