Case Study: The Borough of Glen Rock

Tuesday, February 13, 2018
Case Study: The Borough of Glen Rock

The Borough of Glen Rock is a local government municipality located in New Jersey State. They handle municipal administrative work such as government administration, taxes, public works and recreation. They also work closely with the police department, fire department, and local libraries.

The Problem: Outdated Phone System

The main building, where the police department and administrative department are located, was using an outdated Cisco phone system and infrastructure.

“We had an on-premise Cisco phone system that we purchased about 8 years prior and we never upgraded the software. The nature of our budget makes it difficult to allocate money to our digital environment, so as long as something is working, we didn't necessarily question whether it could be working better.”
- Leonora Benjamin, Borough Administrator.

However, in 2015, The Borough of Glen Rock faced the difficult challenge of finding a cost-effective solution for their phone system.  Considering the cost of new hardware and software, and running full maintenance of the existing system, the team decided to outsource a cloud-based phone system.

The Solution: Aria Hosted

“We wanted a cloud-based phone system that could guarantee high quality communication and the ability to use some of our original technology, such as our Cisco phones. The up-front investment needed to be inexpensive for us to consider transitioning to a new system. That’s why we chose Aria."
"After our IT team researched available hosted voice solutions in the market, we chose Aria because it was the only one that provided us a full engineering team to support the implementation and Aria had the ability to configure some of our existing technology within the new system.”

Aria Hosted provided The Borough of Glen Rock with a plan for 30 standard users and currently covers communication systems for their entire police department and administrative offices, including the municipal court. During the implementation stage, the existing but dated infrastructure of the building presented a concern. However, the Aria Hosted team of engineers were able to address those concerns in a timely manner to deliver an optimized solution.

“Our experience with Aria Hosted has been outstanding."
"Initially, it was a challenge trying to figure out some of the technical infrastructure issues in the system, but at the end of the day, Tekscape's engineering team made it work and we are completely satisfied with Aria. Everybody on the Aria team was understanding of our specific needs and urgency, so they were always very responsive.”

What’s next?

Given the quality of voice, as well as cost savings, The Borough of Glen Rock currently works with Aria Hosted to implement the same solutions for their Fire Department, Department of Public Works, and the Recycling Center. The objective is to have all of the municipal departments under the same platform for communication consistency.

Written by:
Angelica Garcia

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