Dstillery is an internet marketing company that empowers businesses to make more accurate marketing decisions. With the use of big data, Dstillery develops algorithms which allow marketers to find the best value for their advertising budget.
Amit Gupta, VP of Infrastructure, describes Dstillery as “not traditional,” but instead, “a very progressive and future-looking company.” Therefore, it only made sense for them to have the latest communications technologies to support their progressive vision.
Dstillery’s previous phone system was an on-premise VoIP system that produced poor voice quality. They were forced to call their previous vendor for an upgrade, only to encounter a lack of support and long wait times. Managing their phone system had become a painful and time-consuming experience.
To make matters worse, as soon as the old VoIP system was finished being implemented, customer support from their vendor was nearly non-existent. With no serious commitment to customer satisfaction, their old vendor had left Dstillery in the dark.
Since Dstillery was unable to properly communicate with clients, many employees turned to alternative methods of communications, which added another layer of difficulty for Dstillery’s IT department.
“I believe in partnerships not in transactions. In Aria we found a team of experts who were willing to match our phone system needs.”
- Amit Gupta, VP of Infrastructure
Dstillery needed a phone system with the best feature-to-feature benefit ratio. More importantly, they needed a responsive provider who would focus their attention around Dstillery’s business outcomes and deal with issues faster.
With a team of experts committed to finding the perfect solution for Dstillery’s unique needs, Aria showed the willingness to become a real communications partner.
“The team brought us to Cisco’s Customer Briefing Center, which was a great experience because we got to see all the benefits Unified Communications could bring to our business.”
Aria Hosted built Dstillery a custom hosted phone solution using two different profiles of Aria Hosted for over 100 users, fulfilling their specific needs.
“We’ve been on Aria for a year now and added an additional 50 users, which was an easy job to do— truly a plug-and-go system.”
“Aria is our partner, not our vendor. Aria’s team can easily be reached and are always willing to help, and that’s what we look for in a partner.”
Today, Aria provides HD voice quality to all of Dstillery’s calls and enhances their collaboration and productivity with Cisco communications products and integrations.
“With the tools Aria gives us, such as Cisco Call Manager, managing the system is extremely easy to do; to the point where we don’t even need to contact Aria’s customer support. But if we need them, Aria’s team is very fast at responding.”
Aria Hosted also allows Dstillery to leverage technology already in place, like Cisco IP Phones. Previously these phones were just used to make calls, but now with Aria Hosted, they can use advanced features and integrate with Cisco collaboration tools such as instant messaging with Webex Teams and video conferencing with Webex Meetings. Dstillery also uses Aria Hosted soft phones, which provides great user experience, allowing employees to reach coworkers with just one click, drastically increasing productivity and team collaboration.