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Dstillery is an internet marketing company that
empowers businesses to make the most effective
marketing decisions. With the use of big data, Dstillery
develops algorithms that allow marketers to find the
best value for their advertising budget.
Amit Gupta, VP of Infrastructure, describes Dstillery
as “not traditional,” rather, “a very progressive
and forward-looking company.” Therefore, it made
sense for them to have the latest communications
technologies to support their progressive vision.
Dstillery had not choice but to call their previous vendor for
an upgrade, only to encounter a lack of support and exhausting
wait times. Managing their phone system had become
a painful and time-consuming task.
Making matters worse, as soon as the old VoIP
system was implemented, customer
support from their vendor was hardly existent.
With no serious commitment to customer satisfaction,
their old vendor had left Dstillery in the dark.
Since Dstillery was unable to properly communicate with clients, many employees turned to alternative methods of communications, which added another layer of difficulty for Dstillery’s IT department.
“I believe in partnerships, not in transactions. In Aria we found a partnership and a team of experts who were willing to serve our phone system needs.”
- Amit Gupta, VP of Infrastructure
Dstillery needed a phone system with the best feature-to-feature benefit ratio. More importantly, they needed a responsive provider who would focus their attention on Dstillery’s business goals and handle issues in a timely fashion.
With a team of experts committed to finding the perfect solution for Dstillery’s unique needs, Aria showed the willingness to become a reliable communications partner.
“The team brought us to Cisco’s Customer Briefing Center, which was a great experience because we saw all the benefits Unified Communications could bring to our business.”
Aria Hosted built Dstillery a custom hosted phone solution using two different profiles of Aria Hosted for over 100 users, fulfilling their specific needs.
“We’ve been with Aria for a year now and added an additional 50 users, which was an easy job to do because it's truly a plug-and-go system.”
“We consider our partner, rather than just our vendor. Aria’s team can easily be reached and are always willing to help, and that’s what we look for in a partner.”
Today, Aria provides HD voice quality to all of Dstillery’s calls and enhances their collaboration and productivity with Cisco communications products and integrations.
“With the tools Aria gives us, such as Cisco Call Manager, managing the system is extremely easy to do. We don’t even need to contact Aria’s customer support. But if we need them, they're very quick to respond.”
Aria Hosted also allows Dstillery to leverage technology already in place, like Cisco IP Phones. Previously, these phones were only used simply to make calls, but now with Aria Hosted, users have advanced features and the ability to integrate with Cisco collaboration tools, such as instant messaging with Webex Teams and video conferencing with Webex Meetings. Dstillery also uses Aria Hosted soft phones, which provide great user experience, allowing employees to reach coworkers with just one click. These additional features drastically increase productivity and team collaboration.
