Transfix provides technology solutions and location-based brokerage to partner eco-systems of interstate owner-operators, small-to-mid-sized trucking carriers, and shippers.
Due to the nature of their industry, having a strong phone and communications platform is vital to their business. Knowing this, Transfix chose to use a cloud hosted VoIP platform, but faced nightmarish difficulties with Vonage as their supplier.
Transfix specializes in taking freight from customers and brokering them up to trucking companies. This means that their call lines are very heavy, as teams constantly take and receive calls from both sides of the industry. With Vonage, their service was always in and out, making it nearly impossible to handle outbound calls or multiple calls at the same time.
"For our business to work, trucking companies need to download our application into their system. We guarantee we won’t sell their information, but when they call us and our phone is not working, how can they even trust us? That really hurt our business on a reliability stand point."
"We couldn’t do our job. We are brokers, if we can’t make calls in real-time there’s no business.”
– Samantha Lee, Operational Manager at Transfix.
In essence, a freight brokerage company needs a reliable hosted phone system that will match their needs and expectations. Transfix found their answer in Aria Hosted.
With the flexibility and easy management tools from Aria, Transfix was built a phone system that allowed them to have multiple inbound and outbound calls, zero downtime, and all the support they needed from expert engineers.
“We wanted to have the best hosted voice system. Our CTO met Aria through one of our partners and we quickly noticed the difference from what we had before. The fact that Aria is built on Cisco technology from back to end made it easy for us to trust the outcome." – SL